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SAPS capacitates Complaints Centre to deal with reports of police brutality

Pretoria – The South African Police Service in response to the judgement handed down on Friday, 15 May 2020, by Judge H Fabricius in the North Gauteng (Pretoria) High Court of South Africa; in the matter of Mr Collins Khosa, has capacitated the SAPS’ National Service Complaints Centre to enable the public to also report allegations of police brutality or cruel, inhumane and/or degrading treatment and/or punishment, committed by members of the SAPS.

The public may, for the duration of the State of Disaster, report complaints regarding the SAPS at the nearest police station, the National Service Complaints Centre on the toll-free number 0800 333 177 or on the following email addresses complaintsnodalpoint@saps.gov.za or service@saps.gov.za.

Complaints can vary from torture and/or cruel, inhumane and/or degrading treatment and/or punishment, committed by law enforcement members including poor service delivery regarding police response, investigations, police negligence and police misconduct. When members of the public report a complaint; the respective complaint will be required to contain detailed information such as full names and surname, identity number, residential/business address, telephone and cell phone numbers and an email address. Complainants will also be required to give a detailed description of what occurred during the incident including the province/area in which the complaint originates as well as the date and time of the incident and details of the SAPS officials involved.

The national state of disaster has created an unprecedented situation which requires the co-operation of everyone to prevent, limit, contain, combat and manage the spreading of COVID-19. Law enforcement agencies are expected to ensure that the disaster management regulations are adhered to by all inhabitants of the country.

Regulations and Directions are available at https://www.saps.gov.za/newsroom/regulations/regulations.php or https://www.gov.za/coronavirus/guidelines

Members of the public suspected to be in contravention of the disaster management regulations may expect the following to happen:

It is expected of law enforcement officers to support the aim of the State of Disaster by providing a service, render assistance, give advice, guide and lead the community, in order to ensure that lives are saved. This is being achieved by ensuring that there is enforcement to inter-provincial/districts travel through roadblocks and Vehicle Check Points, checking and verification of permits issued under the regulations, ensuring closure of borders and monitoring movement of cargo, issuing of fines and arresting of offenders for non-compliance, compliance check during routine patrols and high visibility patrols and visits to identified areas. These enforcement activities also ensure that the restriction of movement of persons as the main component of efforts to confine and manage the spreading of COVID-19 is achieved.

Law enforcement officers are further expected to encourage and sensitise members of the public to adhere to social distancing. Even though social distancing is currently not an offence and it cannot, therefore, be enforced, law enforcement agencies must ensure that high visibility is maintained around malls, shopping centres and other areas and that the public is informed about compliance with the promulgated regulations in terms of section 27(2) of the Disaster Management Act, 2002; liaise with private security to assist enforcement within their mandate, and social distancing (2 meters away from other persons) is applied in public when shopping and visiting health facilities.

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