Cape Town electricity teams receive a total of more than 10 800 service requests after storms hit

The City’s electricity teams have worked through and attended to more than 6 000 service requests over the extraordinary storm that hit Cape Town since 11 May 2026. A total of more than 10 800 service requests were received in areas across the city affected by storm damage to electrical infrastructure. With most of the heavy winds and rains now behind us, our teams remain on the ground attending to outages and carrying out critical electricity repairs, including aerial overhead line repair work which had to be paused due to the high wind speeds. Please note that high call volumes combined with the extent of the damage, mean that restoration times are longer in certain areas. In many cases, repairs require complete replacement of damaged infrastructure, rather than simply switching power back on. We apologise for the inconvenience and thank our customers for their patience and understanding during this challenging time.

The Mayoral Committee Member for Energy, Alderman Xanthea Limberg, visited several communities where repair teams have been working tirelessly to restore electricity and repair severely damaged infrastructure.

‘The City thanks residents for their patience and support as our teams work to restore electricity supply where required. Our efforts continue and City teams fixed 6 221 storm related electricity faults out of 10 878 service requests across all areas. Our teams remain on the ground and are continuing to work across all areas to attend to all remaining requests.

‘All available technical teams have been dispatched and are working flat out to address faults, restore damaged infrastructure, and safely reconnect supply where possible. This proactive mobilisation of resources, which includes the suspension of most planned maintenance work, ensures our attention is fixed on repairing storm-related infrastructure damage and restoring electricity supply as quickly as technically possible.

‘In some areas, the scale of damage and the complexity of repairs have affected restoration times, which vary across affected areas. We assure all residents that teams are on site across the City and will resolve all outstanding service requests. We appeal for patience while work continues.

‘Several areas have already been restored, and our teams are attending to the remaining outstanding requests as a matter of urgency. We urge members of the public not to log multiple service requests for the same issue, as this creates duplication, increases administrative lead times, and further delays our response,’ said the Mayoral Committee Member for Energy, Alderman Xanthea Limberg.

Logged electricity service requests (these are subject to fluctuation as data is cleaned up and requests are attended to):

Note: These figures fluctuate quickly with new requests logged and as teams move from one resolved fault to the next.

Remember:

Report electricity faults to the City via our service channels and only use one reporting channel when reporting so that duplicate service requests are avoided as far as possible.

Residents are strongly advised to avoid proximity to exposed electrical infrastructure, such as downed wires. Please report these incidents to the City and our teams will attend to them as quickly and safely as possible.

Please note:

The City’s area outages list is updated as information is received from the Electricity teams. If an area is not included, it does not mean teams are not aware of the matter. Residents in Eskom-supply areas are encouraged to contact Eskom directly regarding their electricity faults.
Electricity services and damage: (please only log on one channel):

Call Centre: 0860 103 089
SMS: 31220 (Free SMS service doesn’t apply)
WhatsApp: 060 018 1505

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Published by:
City of Cape Town, Media Office

Safety with Electricity and Preventing Electrocution and Fire